SHIPPING POLICY

Kaafirana currently delivers across serviceable PIN codes within India. We do not currently offer international shipping.

Delivery availability and estimated timelines may vary according to your location and the coverage provided by our delivery partners.

If your PIN code is not serviceable, you may not be able to complete the order or select certain payment or delivery options during checkout.

Order processing is the time required for us to confirm, check, prepare and pack your order before it is handed to our delivery partner.

In-stock orders are normally processed within 2 working days after successful order confirmation.

Orders placed after 6pm, on Sundays or on public holidays will begin processing on the next working day.

During launches, promotional periods or unusually high-order volumes, processing may take slightly longer. If there is a significant change to the expected timeline, we will contact you through email and, where available, WhatsApp.

Processing time is separate from delivery time. Delivery time begins after the order has been dispatched.

Most Kaafirana bags can be specially made to order, subject to the availability of materials, trims and the required handcrafting process.

Because every piece is individually handcrafted, the preparation time may vary according to the design and the embroidery, painting, beadwork, stitching or other work involved.

Once your made-to-order request has been confirmed, we will communicate the estimated preparation time, dispatch timeline and expected delivery period through email and, where available, WhatsApp.

You will continue to receive relevant updates as your order moves through the preparation and delivery process.

If there is any change to the expected timeline, material availability or another part of your order, we will contact you with the updated information and the possible options available. Depending on the circumstances, these options may include:

• Continuing with the revised timeline
• Selecting an available alternative
• Making an agreed alteration
• Cancelling the affected product where permitted. If cancellation is approved before fulfilment, any amount already paid for the cancelled product will be returned to the original payment method.

We will make every reasonable effort to accommodate your request and find the most suitable outcome.

After dispatch, orders are normally delivered within 3 to 5 working days, depending on the delivery location and courier serviceability.

Delivery may occasionally take longer because of weather, public holidays, courier delays, remote-area restrictions, incorrect address information, regulatory requirements or other circumstances outside our reasonable control.

Standard shipping charges, where applicable, will be displayed during checkout before you place the order.

Orders with an eligible merchandise value of ₹12,000 or above qualify for complimentary standard shipping within India. The qualifying order value is calculated after promotional discounts and excludes shipping and other service charges.

Orders below ₹12,000 will be charged the applicable standard shipping fee displayed at checkout.

Complimentary shipping applies to standard shipping only. Express shipping, where available, may carry an additional charge even where the order qualifies for complimentary standard shipping. The applicable charge will be displayed at checkout.

Shipping charges paid on an order are generally non-refundable where the order was successfully delivered and the customer subsequently chooses to make a voluntary return or exchange.

If part of an order that received complimentary standard shipping is returned and the value of the products you keep falls below ₹12,000, the standard shipping fee that would otherwise have applied may be deducted from the store credit issued for the returned product.

Where a delivery, return or exchange is required because Kaafirana supplied a damaged, defective or incorrect product, or because of another confirmed error by Kaafirana, we will bear the reasonable related shipping costs.

Once your order has been dispatched, you will receive a dispatch confirmation and tracking details through email and, where available, SMS or WhatsApp. You may use the tracking link to follow the estimated movement and delivery status of your parcel.

If tracking has not updated for more than 7 working days, or the estimated delivery period has passed, contact us at helpdesk@kaafirana.com or at +91 9311421242 with your order number.

We will coordinate with the delivery partner and make every reasonable effort to provide you with an update.

Please ensure that the recipient’s name, complete delivery address, PIN code and telephone number are accurate before placing your order.

If you need to request an address change, contact us at helpdesk@kaafirana.com or at +91 9311421242 as soon as possible.

Address changes may be possible before dispatch but cannot be guaranteed once the order has entered processing or has been handed to the delivery partner.

After dispatch, rerouting is subject to the delivery partner’s rules and may not be possible.

Kaafirana will not be responsible for delays or failed delivery caused by incorrect or incomplete delivery information provided by the customer.

Where a parcel is returned to Kaafirana because of incorrect or incomplete address information, the customer may be required to bear the reasonable return-to-origin and/or reshipping charges before the parcel is dispatched again.

No such charge will apply where the delivery failure resulted from an error by Kaafirana or its delivery process.

An order is treated as delivered when the parcel is delivered to the address you provided and accepted by you or by a person present at that address, including on verification of the delivery OTP sent to your registered mobile number. The delivery partner’s proof of delivery (such as OTP verification, signature or photograph) will be taken into account in reviewing any claim of non-delivery.

Although we make reasonable efforts to deliver orders within the estimated period, delays may occasionally occur because of:

• Severe weather
• Public holidays
• Transport or courier disruption
• Remote-area restrictions
• Incorrect or incomplete addresses
• High-order volumes
• Security or regulatory checks
• Events outside our reasonable control

If we become aware of a significant delay, we will make reasonable efforts to notify you through email and, where available, WhatsApp.

If a parcel appears to be lost or remains undelivered beyond a reasonable period, we will raise an investigation with the delivery partner and provide an appropriate resolution based on the circumstances.

Our delivery partner will normally make 2 attempts and may contact you using the telephone number provided with the order.

If delivery cannot be completed because the recipient is unavailable, refuses the parcel, provides incorrect or incomplete delivery information, or does not respond to reasonable delivery attempts, the parcel may be returned to Kaafirana.

Where failed delivery results from an action or omission of the customer, reasonable return-to-origin, redelivery or reshipping charges may apply.

For prepaid orders, such charges may be deducted from any store credit or monetary refund otherwise payable, or may be required before the order is dispatched again, where permitted by applicable law.

If the customer requests reshipment after a customer-caused failed delivery, the applicable new shipping charge may also be payable before reshipment.

Where delivery fails because of an error by Kaafirana, a confirmed error by the delivery partner, or another circumstance for which the customer is not responsible, the customer will not be charged for the resulting return-to-origin or reshipping cost.

A customer will also not be treated as having improperly refused delivery where the parcel was visibly damaged, opened or tampered with and was refused in accordance with Section 10.

Where responsibility for a failed delivery is not reasonably clear, Kaafirana will review the circumstances. Depending on the circumstances, we may waive, reduce or share an otherwise applicable shipping charge. Nothing in this provision limits any rights available under applicable law.

If a parcel is returned to us and you do not respond to our request to arrange redelivery within 7 days of our communication to your registered email address and mobile number, we will cancel the order. The eligible amount paid will be issued as Kaafirana Credit, less any reasonable forward and return-to-origin shipping charges arising from a customer-caused failed delivery, within 7 working days of cancellation.

If the outer parcel appears visibly opened, materially damaged or tampered with at the time of delivery, please refuse the parcel where reasonably possible and contact us immediately.

If you discover that the parcel or its contents are damaged, incomplete or incorrect after accepting delivery, contact us at +91 9311421242 / helpdesk@kaafirana.com / Instagram id @ for quickest reply within 24 hours of delivery.

Please provide:

• Your order number
• A clear description of the issue
• Photographs of the outer packaging
• A photograph of the shipping label
• Photographs of the inner packaging
• Photographs of the product and all contents received

An unboxing video may assist us in reviewing the claim but is not the only form of evidence we will consider.

We will review the information, coordinate with the delivery partner where necessary and provide an appropriate replacement, repair, store credit or monetary refund for an approved claim, depending on the circumstances and applicable law.

A refusal made for this reason will not be treated as a customer-caused failed delivery, and no return-to-origin or reshipping charge will be imposed on the customer if the claim is verified.

Product defects, incorrect products and return eligibility are explained more fully in our Returns & Exchanges Policy.

Your order may be delivered in more than one parcel where products have different preparation timelines or dispatch locations.

If an order is divided into separate parcels, you may receive different dispatch notifications and tracking numbers for each parcel.

You will not be charged additional standard shipping merely because Kaafirana chooses to divide the order into multiple parcels, unless a different arrangement has been agreed with you.

Kaafirana currently delivers only within India.

We do not currently accept or deliver international orders. If international shipping becomes available in the future, the applicable countries, delivery timelines, shipping charges, customs duties and return conditions will be updated on this page.

If you have questions about the processing, dispatch, tracking or delivery of your order, please contact:

Kaafirana Shipping Support
Email: helpdesk@kaafirana.com
Telephone/WhatsApp: +91 9311421242
Working hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m.

Please include your order number when contacting us so that we can assist you more efficiently.