Our tracking units are fitted in a number of different locations and for safety and security reasons the location cannot be disclosed.

Our tracking devices can be fitted to all makes and models of passenger, commercial and heavy goods vehicles.

Contact SVG-GPS timeously 

By logging onto the SVG-GPS  website or downloading the SVG-GPS Portal App from your phone’s App store.

Yes, the odometer reading can be updated by you can contacting SVG-GPS

Yes. SVG-GPS  Asset Tracking is a small mobile tracking device that can be placed in various assets, including packages, trailers and more

With SVG-GPS Asset Tracking, you’ll always know exactly where your important assets are. Easily set up alerts to let you know when your assets are moved, or even set up geofences to quickly identify when an asset is moved from a job site.

Yes, asset tracking devices can be used to track your most prized personal assets, including caravans, motorbikes, generator and more

Asset tracking can be used in any industry or business where you have valuable assets to protect. Some of the industries that can benefit include:

Contractors

Short and long-haul trucking

Logistics

Mining

Construction

Heavy equipment

Service fleets

Yes, we offer international roaming at no extra cost to you. 

Simply log in to the SVG-GPS platform (Web or app with your username and password. If your vehicle does not appear on the map, simply select it from the list of vehicles to reveal its location. 

SVG-GPS  stores your data securely and retains it in line with SVG-GPS privacy policy as per our terms and conditions.

Most devices are compatible for cross border operation

Yes and no. While our system logs second-by-second data, it is only transmitted to the tracking platform every 1 to 2 minutes. This is done to keep monthly subscriptions as low as possible, as there are specific costs involved with transmitting every GPS coordinate needed for live tracking systems

Contact us to select one of the options below:

If you sell the vehicle before the end of the agreement:

• You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.

The new owner can opt to take over your contract

If you sell the vehicle at the end of the agreement:

• You can transfer the contract to your next vehicle. There will be a charge for transferring the contract and/or installing a new unit in your next vehicle.
• The new owner can initiate a new contract which utilises the existing unit.

A jammer is a device that creates a ‘noise’ or interference around a Global System for Mobile Communications (GSM) device such as a cell phone or GSM-based tracking device. This prevents communication with the cellular network locally around a device. If a tracking unit is jammed it prevents tracking companies from receiving positions. 

We use Global Positioning System (GPS) to determine the location of your vehicle. This information is then passed to SVG-GPS using cellular technology. This then allows the vehicles location to be shown on a map in close to real time, if there is coverage

You can easily purchase a SVG-GPS vehicle tracking product through our website – for personal or for business. Here you will also be able to schedule a fitment, which could either be a mobile fitment at a location of your choice or at one of our fitment centres country wide. Alternatively, you can also visit any SVG-GPS fitment centre to buy a tracking unit.

Please send an email to install@svg-gps.com  to assist with your fitment booking.

Installation can take anywhere from 45 minutes to 2 hours, depending on the vehicle type and the product chosen.

For your safety and security, the tracking unit location cannot be disclosed.

When your vehicle is outside of network coverage, all location data is stored on the device and uploaded once back in coverage.

All new SVG-GPS devices have a one year warranty. 

No. There is no need for maintenance after the tracking device has been installed, however you need to test the device at least once every six months.

Yes. Our tracking devices have a built-in back-up battery that allows the unit to function for a short period of time to assist with recoveries.

The tracking unit is powered by the vehicle’s battery, but also has its own built-in backup battery in case it does not receive power from the vehicle battery for some reason.

Call the SVG-GPS Customer Support Centre as soon as possible. It may be necessary to conduct a test.

Most of our GSM tracking devices update at least once a minute and network conditions may cause small delays.

Yes. Simply contact SVG-GPS Customer Support Centre.

No, the hardware stores the data until a connection is available. Once back online, all data will be uploaded to the SVG-GPS servers.

SVG-GPS tracking devices are designed to cater for tough conditions. All devices are tested to various international environmental standards, and most are not affected by water.

Most of our tracking devices include a Battery Disconnect Alert, If the vehicle’s battery is disconnected, the unit will send you an alert.